Frequently Asked Questions

IN-GENERAL

Q: What are your hours of operation?
A: MDG Salon is open Monday through Saturday, 10:00 AM – 6:00 PM. We are closed on Sundays so our team can recharge.

Q: Will I always see the same stylist at the same location?
A: Our team approach means stylists may occasionally work at different locations, take time off, or adjust their schedule. If you’d like to see a particular stylist, we recommend pre-booking your next appointment before you leave to ensure their availability.

Q: How can I leave feedback?
A: We love hearing from our guests. You can share feedback during checkout or leave a review on our Google Business page. Your input helps us continue to elevate your experience.

Q: What if I am not fully satisfied with my service?
A: Please let us know during your appointment. Our stylists welcome open communication, and we want you to feel confident and beautiful before leaving the salon. Your happiness is our priority.

✂️ BOOKING & STYLISTS

Q: How do I book an appointment?
A: Booking is simple—visit mdgsalon.com to select your location, stylist, and preferred time.

Q: Can I choose my stylist?
A: Absolutely. Many guests prefer building a relationship with one stylist, while others enjoy exploring different approaches and specialties within our team.

Q: I’m new—how do I choose the right stylist?
A: Our online booking system allows you to view stylist profiles, specialties, and availability. If you’re unsure, simply choose any available stylist, and our team will ensure you’re in great hands.

Q: Do you accept walk-ins?
A: When we have availability, yes. However, we recommend scheduling in advance, especially for evenings and weekends, as those times book quickly.

Q: What is your cancellation policy?
A: We kindly ask for at least 24 hours’ notice for cancellations or reschedules. Cancellations made within 24 hours and no-shows may result in a service charge. This allows us to respect the time of both our guests and our stylists.

Q: Can I call the salon directly?
A: Yes, each location has a phone line. Please note that our team may be focused on serving in-salon guests when you call, so we encourage online booking whenever possible for the quickest response.

💇 SERVICES & STYLE

Q: What services do you offer?
A: MDG Salon provides a full range of salon services including haircuts, styling, coloring, highlights, balayage, treatments, extensions, and blowouts. We also offer specialty services like keratin smoothing and bridal styling.

Q: How much do your services cost?
A: Pricing varies by service and stylist level. All rates are transparent and listed on our booking platform before you confirm your appointment.

Q: Do you cut children’s hair?
A: Yes, we are happy to provide services for children who are comfortable in the salon setting.

Q: Can you help if I don’t know what style I want?
A: Absolutely. Our stylists are trained in consultation and will work with you to find a look that suits your lifestyle, features, and preferences. Bringing inspiration photos is always welcome.

🏙️ LOCATIONS & EXPERIENCE

Q: Where are your locations?
A: MDG Salon proudly serves guests at multiple locations across the Indianapolis area. Visit mdgsalon.com for the most current list and details.

Q: Is parking available?
A: Yes—each location offers convenient parking options.

Q: What is the atmosphere like inside?
A: Our salons are designed to be welcoming, modern, and relaxing. You’ll find a professional yet inviting environment where creativity and comfort go hand-in-hand.

Q: Are your stylists licensed?
A: Yes, every MDG Salon stylist is licensed by the state of Indiana. Many also continue advanced education to stay current with evolving techniques and trends.

🧴 PRODUCTS & PROMOS

Q: Do you sell products?
A: Yes, we carry professional haircare lines that our stylists personally use and recommend. These products are selected to support your hair health and help you recreate salon-quality results at home.

Q: Do you offer gift cards?
A: We do—both physical and digital gift cards are available and make the perfect present for any occasion.

Q: Do you offer loyalty or referral programs?
A: Yes—we value our loyal guests and referral community. Ask your stylist or check our website for the most up-to-date details on rewards and promotions.

🎓 TRAINING & EDUCATION

Q: Do you have an apprenticeship or training program?
A: Yes. MDG Salon offers a structured apprenticeship program for aspiring stylists. Our training combines hands-on experience, mentorship, and advanced education to prepare participants for a successful career in the beauty industry. Visit our Careers page for more details.

OUR FINAL WORD

At MDG Salon, it’s about more than just great hair—it’s about creating confidence, nurturing creativity, and providing an experience that makes you feel cared for. Whether you’re visiting for the first time or have been with us for years, we are honored to have you in our chair.

For anything not covered here, please visit mdgsalon.com or contact us directly.